Deskman | Support

logo
FAQ

Did you check the FAQ? You may find the answer there. See if your doubts are resolved below.

logo
Contact Us

Use the contact form at the bottom. We offer fast email support. Follow us on Twitter for updates.

logo
Documentation

Check the documentation to solve doubts and find assistance. Contact us if you have questions.

Frequently Asked Questions


Where can I download Deskman?

logo  Deskman for Windows

What are the recommended system requirements?

Deskman works on a computer or tablet running Windows and requires a modern web browser. Check the documentation for more details.

What is the current version?

Deskman 7.0.6731.36411

Where can I see what's new?

Check the changelog.

What are the key features?

Check the download page. Contact us if you have any questions or need assistance.

Can I trust your downloads?

Yes. Our downloads are 100% free of virus, spyware, adware or malware of any kind. Executables are signed and certified.

If I upgrade to Deskman 7, will I keep all my settings?

Yes, if you're upgrading from version 6 or 5. Check the upgrade notes.

I don't have internet access on my system, is that a problem?

No. Internet access is optional.

Can I apply per-user restrictions?

Restrictions are applied system-wide. But you can exclude administrators, or activate maintenance.

The system is locked down and I'm unable to access Deskman, what can I do?

There are 3 simple things you can try:

  • If you know your system's IP address or hostname, try opening Deskman from your phone or tablet by pointing your browser to http://ip-address:2288
  • Try resyncing or removing restrictions from a different installation
  • Press your maintenance hotkey, if available — remember you can set up a maintenance hotkey from Settings

If none of these options work, contact support.

What kind of tech support do you offer?

Fast email support. Every response is made by a human from our team. Happy to help.

After contacting you, will you send me spam?

No. We will never sell or share your email address, or personal information. No newsletters, either.

Do you have access to my Deskman installation?

No. Check Deskman's privacy statement.

Do I need to install Deskman on every system?

Yes.

How many copies do I have to purchase?

One copy per computer where you plan to install and use the software.

Do I have to pay for updates?

Minor updates are free. But upgrades — new major releases — require purchasing a new license or a valid maintenance subscription.

Do I have to pay for support?

Yes. A valid maintenance subscription is required to obtain tech support.

What happens when my license expires?

Nothing. Licenses do not expire: support entitlement does.

Can I access my Deskman installations remotely?

Deskman is not available in the cloud. Thus, in order to access your installations from outside your network, you'd need to set up a VPN or use remote desktop software.

Can I install/uninstall Deskman safely?

Yes. Deskman does not modify system files, all changes can be reverted by clicking undo and uninstalling.

Should I use my old Deskman version on Windows 10?

We strongly recommend you to install the latest version available. Windows 10 is an evolving platform, updated regularly. To guarantee full compatibility with Windows 10 we recommend updating Deskman regularly.

Where can I download old versions?

Deskman 6
Deskman Network 5
Deskman Network 4

Enter your message below

Contact

Keep track of updates on Twitter. Use the form to contact us or send us an email to info@anfibia-soft.com.

Documentation

Deskman includes full documentation. Check the FAQ to find answers to your questions, or contact us.

Privacy

Deskman is not in the cloud — it's installed by the user. Check our privacy statement and the terms and conditions.

Deskman by Anfibia
© 2000-2018 Anfibia Software. All rights reserved. All trademarks © by their respective owners.