Frequently Asked Questions

Contact us for any questions.

Who are you?

We are software developers, specialized in security solutions, working on Deskman for more than two decades.

Where can I see what's new?

Check the changelog.

What are the key features of the product?

Check the features page.

Can I trust your downloads?

Yes. Our downloads are 100% free of virus, spyware, adware or malware of any kind. Executables are signed and certified. SHA-2 hashes can be checked on our download page.

Why do I need a web browser?

Deskman is not in the cloud. However, it is web-based, which means you need a web browser to use it.

I don't have internet access on my system, is that a problem?

No. Internet access is optional.

Do you have access to my Deskman installation?

No. Deskman is not in the cloud and we do not have access to your data.


What kind of tech support do you offer?

Fast email support. Every response is made by a human from our team. Happy to help.

Do I have to pay for support?

Yes. Maintenance is required to obtain tech support.

If I pay for support, how fast will you answer my emails?

In a few hours, or less, usually. Check your spam folder if you haven't heard from us in 24h. Make sure your system allows emails from @anfibia.net and @anfibia-soft.com.

After contacting you, will you send me spam?

No. We will never sell or share your email address, or personal information. No newsletters or surveys either.

What happens when my license expires?

Nothing. Licenses do not expire: support entitlement does.

What does maintenance include?

Tech support and all updates, major and minor.

What do I get if I don't buy maintenance?

One month of support and minor updates.

How can I renew maintenance?

Contact us.

I have multiple licenses, do I need maintenance on each one of them?

Yes. Maintenance is not transferable. Each license requires its own maintenance contract. Support will only be provided to installations with a valid maintenance contract.

Will I be able to buy maintenance later on?

Maintenance is only available at reduced cost when placing your order or when renewing before expiration.


After purchasing a license, do I need to reinstall the software?

There is no need. You'll be able to register your installed copies by following the instructions in your license email.

I am a reseller, how can I buy licenses for my customers?

Visit the ordering page, enter your customer's name and organization. When you click Buy you'll be able to pay with your details.

Is Deskman ready for GMP environments?

Many of our customers use Deskman on GMP environments. Licenses for old versions can be purchased to accommodate the customer's requirements. Contact us for any questions.

Deskman

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